Dealing With Hostile And Abusive Customers Course in Philippines

Anywhere in sales, there are always chances of facing customers that border on harmful. When this happens, the best course of action is to call security immediately. But what should you do when security takes too long or it’s not around? Salespeople should be armed with protocols on how to handle such dangerous circumstances.

This Dealing With Hostile And Abusive Customers workshop is ideal for anyone who would like to gain a strong grasp and improve their Dealing With Hostile And Abusive Customers.

The ideal group size for this Dealing With Hostile And Abusive Customers course is:

The duration of this Dealing With Hostile And Abusive Customers workshop is 2 full days. Knowles Training Institute will also be able to contextualised this workshop according to different durations; 3 full days, 1 day, half day, 90 minutes and 60 minutes.

Below is the list of course objectives of our Dealing With Hostile And Abusive Customers course

• Establishing and implementing the customer feedback or complaint process
• Understanding customer responses and behavioural patterns.
• Who are the demanding customers and what makes them difficult?
• Effects of unhappy customers.
• How not to take customers’ wrath and negative emotions personally?
• Managing angry customers and their emotions.
• Ways to connect and empathise with customers.
• Methods of defusing anger and the tense situation.
• Listening and responding skills in managing anger.
• Recognising the nature of customer complaints and customers’ needs.
• Recognise their needs, problems and how to solve them.
• Why are customers angry and what are they unhappy about?
• Applying positive communication and “customer-benefit” statements.
• Handling complaints skillfully using structured approaches
• Learn effective communication and problem-solving skills.
• Recognise customer needs and knows what causes people to be difficult and understand if customers are actually difficult.
• Maintain your own negative feelings when dealing with difficult customers.
• Implement effective strategies to manage difficult customer-situations.

Each participant will receive the following materials for the Dealing With Hostile And Abusive Customers course

Dealing With Hostile And Abusive Customers Learner’s Guide

Dealing With Hostile And Abusive Customers Key Takeaways Notes

Dealing With Hostile And Abusive Customers Essentials Ebook

Dealing With Hostile And Abusive Customers Course Handouts

Dealing With Hostile And Abusive Customers 30-Day Action Plan

Dealing With Hostile And Abusive Customers MindMaps Pack

Dealing With Hostile And Abusive Customers PPT Slides Used During Course

Dealing With Hostile And Abusive Customers Long-Term Memory Flashcards Pack

Dealing With Hostile And Abusive Customers E-Learning Course

Dealing With Hostile And Abusive Customers Online Video Course

Dealing With Hostile And Abusive Customers Essentials Audiobook

Dealing With Hostile And Abusive Customers Infographics Pack

Each course participant will receive a certification of training completion

There are 3 pricing options available for this Dealing With Hostile And Abusive Customers training course. Course participants not in Philippines may choose to sign up for our online Dealing With Hostile And Abusive Customers training course.

Contact us for the latest Dealing With Hostile And Abusive Customers course schedules:

Request for this Dealing With Hostile And Abusive Customers course brochure. Fill up the short information below and we will send it to you right away!

Register For This Dealing With Hostile And Abusive Customers Course Now!

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