Telephone Etiquette Lunch Talk in Philippines

Welcome to an enlightening Lunch Talk dedicated to mastering telephone etiquette, tailored specifically for professionals in the Philippines. In today’s digital age, effective communication over the phone remains a crucial aspect of business interactions, and this session aims to equip participants with the skills and knowledge needed to make a positive impression and handle phone conversations with confidence and professionalism. From greeting callers courteously to managing challenging situations gracefully, we’ll explore practical tips and best practices to ensure that every phone interaction leaves a lasting and positive impression.

Join us as we delve into the nuances of telephone etiquette and uncover the secrets to mastering communication over the phone. Whether you’re a customer service representative, a sales professional, or an executive, this Lunch Talk offers a valuable opportunity to refine your telephone skills, enhance customer satisfaction, and elevate your professional image in the dynamic and diverse business landscape of the Philippines. Don’t miss out on this chance to learn from industry experts, exchange insights with peers, and gain the expertise needed to excel in telephone communication.

Talk Objectives:

  1. Master Professional Greetings: Teach participants the importance of greeting callers courteously, using a warm and professional tone, to create a positive first impression and establish rapport.

  2. Handle Calls with Confidence: Provide strategies for handling phone calls confidently, including speaking clearly, listening actively, and responding promptly, to convey competence and professionalism.

  3. Manage Challenging Situations: Equip participants with techniques for managing challenging situations, such as handling irate callers or resolving misunderstandings, calmly and effectively to maintain customer satisfaction.

  4. Effective Call Routing: Educate participants on the importance of efficient call routing, directing calls to the appropriate department or individual promptly, to minimize wait times and enhance the customer experience.

  5. Active Listening Skills: Enhance participants’ active listening skills, encouraging them to pay attention to callers’ needs, concerns, and inquiries, to provide accurate and relevant assistance.

  6. Maintain Confidentiality: Stress the importance of maintaining confidentiality and discretion when handling sensitive information during phone conversations, ensuring customer trust and compliance with privacy regulations.

  7. Professional Closing Techniques: Teach participants professional closing techniques, such as summarizing key points, confirming next steps, and expressing appreciation for the call, to leave a positive lasting impression.

  8. Telephone Courtesy and Respect: Reinforce the importance of telephone courtesy and respect towards callers, regardless of their tone or demeanor, to uphold the organization’s reputation and foster positive relationships.

  9. Time Management: Provide tips for effective time management during phone conversations, ensuring that calls are handled efficiently while addressing the caller’s needs comprehensively.

  10. Continuous Improvement: Encourage participants to seek feedback and continuously improve their telephone etiquette skills through self-assessment, practice, and ongoing learning opportunities, to deliver exceptional customer service consistently.

In conclusion, mastering telephone etiquette is essential for professionals in the dynamic business landscape of the Philippines, where effective communication can make or break relationships with clients and customers. By attending our Telephone Etiquette Lunch Talk, you’ll gain invaluable insights and practical skills to handle phone conversations with confidence, professionalism, and courtesy. Don’t miss this opportunity to refine your telephone skills, enhance customer satisfaction, and elevate your professional image.

Secure your spot today by registering for our Telephone Etiquette Lunch Talk. Join us in exploring the nuances of effective phone communication and discover how you can make a lasting impression on callers while representing your organization with professionalism and courtesy. Together, let’s empower ourselves to excel in telephone etiquette and take our communication skills to new heights in the dynamic business environment of the Philippines.

More Information:

Duration: 60 minutes

Fees: $1299.97  USD 661.00

For more information please contact us at: contact@knowlesti.ph

If you would like to register for this talk, fill out the registration form below.



     

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